VNF22 d.o.o. respects your privacy and is committed to protecting personal data in accordance with the laws of the Republic of Croatia and the General Data Protection Regulation (EU) 2016/679 (GDPR). This statement explains what data we collect, for what purposes, how we use it, and what rights you have as a user.

Data Controller

The personal data controller is:
VNF22 d.o.o.
Nova Ves 73a, Zagreb 10000, 10000 Zagreb, Croatia
OIB: 79916603411
MB: 081614652
Year of establishment: 2024.
Registered at: Commercial Court in Zagreb
Owner: Vlatka Nad Frgačić

For privacy-related inquiries, you can contact us via email or phone available on this page. Customer service hours are: Mon – Fri
9AM – 5PM.

Purposes and legal basis of processing

We process your personal data for the following purposes:

– To fulfill orders and deliver products
– To open and manage a user account
– To send you important information related to your order
– To send promotional messages and newsletters (if you have given consent)
– To monitor and analyze user behavior in order to improve the service
– To display personalized ads and remarketing campaigns
– To respond to your inquiries and requests
– To fulfill legal obligations (e.g. issuing invoices)
– To protect system security and prevent abuse

The legal basis depends on the specific activity: contract execution, legal obligation, legitimate interest, or consent.

Types of personal data we collect

– First and last name
– Email address
– Shipping and/or billing address
– Phone number
– IP address and technical data about the device
– Order history and interactions
– User preferences and behavior on the site
– Payment data (processed by authorized service providers)

Use of cookies

We use cookies and similar technologies to:
– necessary for the functioning of the website
– visit and behavior analytics
– saving user settings
– remarketing and display of ads

For non-essential cookies, we request your consent. More information is available in the Cookie Policy.

User account

Users have the option to register and manage their user account. We collect name, email address, password (encrypted), and order-related data. You can close your account at any time by contacting us.

Services and data recipients

To provide you with quality service, we collaborate with trusted partners:

– Delivery services (e.g. GLS, DPD, HP Express)
– Payment processors (Stripe, CorvusPay, PayPal)
– Email marketing (Mailchimp)
– Analytics (Google Analytics)
– Advertising and remarketing (Meta Pixel, Google Ads)
– Web hosting and infrastructure (SiteGround)
– IT support and system maintenance

All processors have data processing agreements in accordance with GDPR.

Data transfer outside the EU

If personal data is transferred outside the European Union (e.g., to servers of Google, Facebook, Mailchimp), we ensure the legality of the transfer through standard contractual clauses and other prescribed protection measures.

Data retention period

– Order data: up to 11 years (accounting regulation)
– User account: until closure + 1 year
– Newsletter subscriptions: until consent is revoked
– Technical data and cookies: up to 26 months
– Email communication: up to 6 months after the last interaction

Your rights

You have the right to:
– access to your data
– correction of incorrect data
– deletion (“right to be forgotten”)
– restriction of processing
– data portability
– objection to processing
– withdrawal of consent (if applicable)
– submitting a complaint to the supervisory authority (AZOP)

To exercise your rights, contact us using the information provided above.

Data security

VNF22 d.o.o. applies technical and organizational measures to protect personal data, including:
– SSL certificate and encryption of data transmission
– Limited access to systems and databases
– Encrypted passwords
– Regular security testing and system updates
– Two-factor authentication (where applicable)

Statement changes

We reserve the right to amend this statement. Any changes will be clearly highlighted on this page. We recommend that you periodically review this page to stay informed about any changes.